Refund policy

Last Updated: June 19, 2026

At Monqis, we want customers to have clear and transparent information about returns, exchanges, and refunds. This Return & Refund Policy applies to eligible orders delivered within the United States and covers lighting products sold by Monqis, including chandeliers, pendant lights, wall lights, and related lighting products.

Return Window

Monqis accepts eligible returns for both defective and non-defective products.

A return request must be submitted within 30 days from the date the order is delivered.

Returns must be approved by Monqis before a product is shipped back. Do not send a product back before receiving return approval and return instructions from our customer-support team.

Return Eligibility

To qualify for a return, the product must:

  • Be returned within the 30-day return window
  • Be in new and unused condition
  • Not have been installed, wired, altered, or modified
  • Include its original packaging
  • Include all original parts, accessories, hardware, manuals, and other included materials

Products that show signs of use, installation, modification, improper handling, customer-caused damage, or missing components may not qualify for return.

Defective, damaged, or incorrect products will be reviewed based on the information provided with the return request.

How to Start a Return

To request a return, email info@monqis.com and include:

  • Your full name
  • Your order number
  • The product name
  • The reason for the return
  • A description of any damage, defect, or incorrect item
  • Photographs of the issue, when available

Our team will review the request and aims to respond within 48 business hours.

If the return is approved, Monqis will provide a prepaid downloadable return shipping label by email.

You must:

  1. Download and print the approved return label.
  2. Package the product securely with its original components and packaging.
  3. Attach the label to the outside of the return package.
  4. Ship the package using the carrier and instructions provided by Monqis.

The approved return label is provided at no charge to the customer. Monqis covers the cost of the approved return shipping label.

Only approved returns sent according to the provided return instructions will be accepted.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact info@monqis.com within the 30-day return window.

Please include your order number, a clear description of the issue, and supporting photographs when available.

Do not install, modify, discard, or return the affected product before receiving instructions from Monqis.

Once the request is reviewed and approved, we will provide a free prepaid return label and instructions for returning the product.

Exchanges

Eligible products may be exchanged within the same 30-day return window.

Exchanges may be requested for:

  • The same product
  • Another available variation
  • Another product of equal value

All exchanges are subject to product availability.

The returned product must meet the same eligibility conditions stated in this policy. An approved exchange will be processed after the returned product has been received and inspected.

If the requested replacement is unavailable, our customer-support team will provide information about the available resolution.

Return Shipping Costs and Fees

For approved returns and exchanges:

  • Monqis provides a prepaid return shipping label
  • The customer is not charged for the approved return label
  • Monqis covers the approved return shipping cost
  • No restocking fee is charged

Customers must use the return label and shipping instructions provided by Monqis.

Refunds

After the returned product is delivered to Monqis, it will be inspected to confirm that it meets the conditions of this policy.

If the return is approved following inspection:

  • The refund will be processed within 10 business days
  • The refund will be issued to the original payment method
  • The refund will be issued in USD
  • A confirmation email will be sent after the refund has been processed

The time required for the refund to appear in the customer’s account may depend on the payment provider. Monqis does not control payment-provider processing times.

Contact Information

For questions about returns, exchanges, refunds, damaged products, or incorrect orders, contact us using the details below.

Business Name: Monqis

Business Address: 5060 W Hacienda Ave, Las Vegas, NV 89118, United States

Contact Email: info@monqis.com

Business Hours: 9:00 AM–6:00 PM (GMT-8)

Expected Response Time: Within 48 business hours

You may also contact us through the Contact Us page available on our website.