Billing Terms and Conditions

Last Updated: June 19, 2026

These Billing Terms & Conditions explain the payment methods, transaction currency, billing requirements, and related order information for purchases made through Monqis.

By submitting an order, you agree to provide complete and accurate payment, billing, shipping, and contact information.

Accepted Payment Methods

Monqis accepts the following payment methods, subject to their availability at checkout:

  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal Wallet
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover

Only payment methods displayed as available during checkout can be used to complete an order.

Payment-method availability may depend on the customer’s device, browser, payment account, card issuer, or payment provider.

Transaction Currency

All prices and transactions on the Monqis website are displayed and processed in USD.

Customers are responsible for reviewing the complete order total before submitting payment.

If a financial institution or payment provider performs a currency conversion, it may apply its own exchange rate or transaction fee. Any such fee is determined by the financial institution or payment provider and is not charged or controlled by Monqis.

Payment Authorization

Payment must be successfully authorized before an order can proceed to fulfillment.

If a payment is declined, incomplete, or not authorized, the order may not be successfully completed. Customers may need to review their payment information or select another payment method available at checkout.

Submitting an order does not guarantee successful payment authorization.

Billing Information

Customers must provide accurate and complete billing information, including:

  • Full billing name
  • Billing address
  • Payment details
  • Email address
  • Other information requested during checkout

The billing information entered during checkout should match the information associated with the selected payment method.

Incorrect or incomplete billing information may prevent the payment from being authorized or may delay order processing.

Payment Security

Payments are processed through the payment options made available during checkout.

Monqis uses encrypted website connections to help protect information transmitted during the checkout process. Payment details may also be handled directly by the selected payment provider according to that provider’s security and privacy practices.

No online transmission or storage system can be guaranteed to be completely free from security risks.

Order Confirmation

After an order is successfully submitted, customers should receive an order confirmation using the contact information entered during checkout.

Customers should review the confirmation and contact info@monqis.com promptly if any order, billing, or shipping information appears incorrect.

An order confirmation acknowledges receipt of the order but does not change the shipping, return, refund, or cancellation conditions published in Monqis’s applicable policies.

Shipping Overview

Monqis provides free standard shipping on eligible orders within the United States.

The established shipping timeline is:

  • Order cut-off: 3:00 PM (GMT-8)
  • Handling time: 1–3 business days
  • Transit time: 4–9 business days
  • Estimated total delivery time: 5–12 business days

Shipping business days are Monday through Friday, excluding official U.S. public holidays.

Orders are not processed, packed, or shipped on Saturdays, Sundays, or official U.S. public holidays.

Please review the complete Shipping Policy for order-processing, tracking, address, delay, and delivery information.

Return & Refund Overview

Eligible returns and exchanges may be requested within 30 days from the delivery date.

Returns must be approved before products are shipped back. For approved returns, Monqis provides a prepaid downloadable and printable return shipping label at no charge to the customer.

Eligible lighting products must meet the conditions stated in the full Return & Refund Policy. This generally includes being new, unused, uninstalled, unaltered, complete, and returned with the original packaging and included components.

After an approved return is received and inspected, the refund is processed within 10 business days to the original payment method in USD.

Please review the complete Return & Refund Policy for all eligibility conditions, exchange terms, and return instructions.

Privacy

Personal and payment-related information is handled in accordance with the Monqis Privacy Policy and the applicable practices of the payment provider selected during checkout.

Please review the complete Privacy Policy for information about how personal data is collected, used, stored, and protected.

Contact Information

For questions about billing, payment authorization, charges, or an order, contact Monqis using the information below.

Business Name: Monqis

Business Address: 5060 W Hacienda Ave, Las Vegas, NV 89118, United States

Contact Email: info@monqis.com

Business Hours: 9:00 AM–6:00 PM (GMT-8)

Expected Response Time: Within 48 business hours

Customers may also submit an inquiry through the Contact Us page available on the Monqis website.